Terms of Sale and Use of the Contact Form on My-Velinda.com

§1 General Provisions

  1. These terms and conditions (hereinafter referred to as the "Terms") define the rules for providing electronic services, including sales and the use of the contact form available on the website www.my-velinda.com (hereinafter referred to as the "Website").
  2. The Terms are made available free of charge before entering into a contract, and the User (hereinafter referred to as the "Client," "Buyer," or "Service Recipient") can access, reproduce, and save its content using the IT system they utilize.
  3. The owner of the Website and the data administrator is
    TTM POLSKA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
    with its registered office in Wrocław, Wyścigowa 56C/26, 53-012 Wrocław,
    registered in the National Court Register under the number 0000740166,
    NIP: 8992847725, REGON: 380795137 (hereinafter referred to as the "Administrator" or "Seller").
  4. Correspondence address: Wyścigowa 56C/26, 53-012 Wrocław,
    email address: biuro@my-velinda.com.
  5. Users are obligated to use the Website and its services in a manner consistent with applicable laws, the provisions of the Terms, and good practices.

§2 Types and Scope of Services Provided Electronically

  1. Through the Website, the Seller provides the following services, among others:
    • providing access to a contact form,
    • distance selling of products (via email),
    • other informational services related to the range of products offered by the Seller.
  2. The provision of electronic services is carried out in compliance with the Act of July 18, 2002, on the provision of electronic services (consolidated text Dz. U. 2020, item 344).
  3. The use of electronic services may require meeting the following technical requirements:
    • access to a device with an up-to-date web browser (e.g., Chrome, Mozilla Firefox, Safari, Opera),
    • Internet access,
    • an active email account.
  4. Users are prohibited from providing unlawful content.

§3 Rules for Using the Contact Form

  1. The contact form is used to send inquiries, comments, and information to the Administrator.
  2. Using the contact form requires providing the following data:
    • name and surname,
    • email address,
    • message content.
  3. Users undertake to provide truthful information and not to submit content that is unlawful, offensive, or violates legal provisions.

§4 Personal Data Protection and Privacy Policy

  1. Personal data provided in the contact form and during the ordering process is processed in accordance with applicable laws, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
  2. The Administrator of personal data provided by the Buyer in connection with the purchase of goods via the Store is the Seller. Detailed information about the processing of personal data – including the purposes and legal bases for processing, as well as data recipients – is included in the Privacy Policy available on the Website. We recommend reviewing its content before making purchases or using the contact form.
  3. Data from the contact form is processed solely for the purpose of responding to User inquiries and maintaining correspondence.
  4. Data from email orders is processed solely for the purpose of fulfilling orders, making sales, and maintaining related correspondence.

§5 Sales Procedure

  1. Sales on the Website are carried out via email. The Client sends an inquiry using the contact form or directly to the Administrator's email address.
  2. The Administrator sends a catalog in PDF format to the Client's email address.
  3. The Client selects a product from the catalog and sends an order via email.
  4. In response, the Client receives a link for online payment or bank transfer details. The order becomes binding once the Client makes the payment.
  5. Upon payment receipt, the Administrator sends:
    • order confirmation,
    • VAT invoice,
    • a tracking link (if available).
  6. Available payment methods:
    • online payments through Przelewy24,
    • traditional bank transfer to the account provided in the correspondence with the Seller.

    The online payment services are provided by the Przelewy24 system operator.

  7. The Seller is not responsible for delays resulting from incorrect payment processing, incorrect payment data, or misuse of the payment system by the Client.

§6 Delivery

  1. The delivery of goods is carried out via courier companies DHL and GLS.
  2. The cost and time of delivery depend on the size and dimensions of the shipment. Orders are fulfilled within 7 business days. In the case of individual changes or product personalization, the fulfillment time is determined in agreement with the Customer.
  3. For larger batches or individual orders (e.g., with custom labeling), the fulfillment time may change – information about this will be provided to the Client via email correspondence.
  4. The Seller reserves the right to introduce restrictions on shipping goods outside Poland due to legal or logistical constraints.

§7 Right of Withdrawal

  1. The Client, being a Consumer (including a natural person conducting business activity in cases covered by applicable law), has the right to withdraw from a distance sales contract without providing a reason within 14 days of receiving the shipment.
  2. To exercise the right of withdrawal, the Client must inform the Seller of their decision through a clear statement (e.g., via email or letter).
  3. Returned goods must be unused and in their original condition.
  4. The Client bears the direct costs of returning the goods.
  5. Refunds for returned goods are made promptly, no later than 14 days from the Seller's receipt of the withdrawal notice. Refunds may be withheld until the goods are received or proof of their return is provided.
  6. The Seller makes refunds using the same payment method as the Consumer used unless the Consumer explicitly agrees to another refund method, which does not involve any costs for them.
  7. In cases provided for by law, the right of withdrawal does not apply (e.g., for goods made to individual order or perishable goods).

§8 Complaints in Case of Defective Goods

  1. Complaint procedures follow the provisions of the Civil Code regarding warranty claims.
  2. If delivered goods are found to be defective, they should be returned to the Seller's address along with a complaint containing a description of the defects and the Client's claims.
  3. The Seller is liable under warranty for physical defects of the goods discovered within two years from the date the item was handed over to the Client.
  4. The Seller undertakes to respond to the complaint no later than 14 days from the moment the complaint is received.
  5. The Client exercising warranty rights must deliver the defective item at the Seller's expense.
  6. For Clients who are not consumers, the Seller excludes liability under warranty.
  7. A Consumer making a warranty complaint may choose one of four alternative rights:
    • requesting defect removal,
    • requesting replacement of the defective item with one free from defects,
    • price reduction, specifying the exact amount and ensuring proportional reduction due to the defect's severity,
    • withdrawing from the contract (demanding a refund), provided the defect is not insignificant.

§9 Liability

  1. The Administrator/Seller is not liable for the improper use of the contact form or for incorrect data provided by the Client.
  2. The Seller reserves the right to cancel an order in case of a violation of the Terms or legal provisions.
  3. The Administrator/Seller is not liable for delays or issues in order fulfillment caused by incorrect or insufficient data provided by the Client.

§10 Final Provisions

  1. These Terms come into effect on the date of their publication on the Website and are made available free of charge.
  2. The Administrator/Seller reserves the right to amend the Terms at any time, provided that agreements concluded before the changes are governed by the version of the Terms in force on the date the agreement was made.
  3. Any questions regarding the Terms can be directed to the email address: biuro@my-velinda.com.
  4. Matters not regulated in these Terms are governed by applicable Polish law.

TTM POLSKA SP. Z O.O.

Date of publication: 02.01.2025